Privacy Policy

Last updated: 9 November 2026

1. Who is responsible

SparkyBen Electrical is responsible for the personal information described in this policy. You can contact me at info@sparkyben.co.uk or on 07745 556868.

2. Information I collect

The enquiry form collects your name, phone number, optional email address, optional postcode, message and consent to use those details to respond. If you accept analytics, it may also attach the landing page, referring website and campaign labels to the enquiry. If a job proceeds, I may also collect the site address, quote, invoice, certification and correspondence needed to provide the electrical service and meet legal obligations.

3. How I use it

• Respond to enquiries and prepare requested quotes
• Arrange and provide electrical services
• Keep appropriate job, payment and certification records
• Protect the website from spam and misuse
• Meet tax, safety and other legal requirements

I rely on the steps you request before a contract, performance of a contract, legitimate business interests and legal obligations as appropriate. I do not sell personal information.

4. Services that process information

Vercel hosts this website and may process technical request logs. Boostform stores an internal enquiry record and uses Resend to deliver it by email. Formspark is the independent delivery backup. Each enquiry is also saved in my customer records on the Boostkit CRM, where I keep track of enquiries, quotes and jobs. Vercel Analytics provides aggregate, cookieless site measurement, including counts of enquiries, phone taps and WhatsApp taps. Google Analytics loads only after you choose “Accept analytics”; until then nothing is sent to Google. It never uses advertising cookies or advertising personalisation. The live Google review feed loads automatically from Reputation Hub on pages displaying reviews. Loading it sends your IP address and browser information to that provider.

5. Retention and security

I keep information only for as long as it is reasonably needed for the enquiry, job, guarantee, certification, accounting or legal requirement that applies. I use reasonable technical and organisational safeguards, although no internet service can promise absolute security.

6. Cookie choices

The site stores your cookie choice locally in your browser (sparkyben-cookie-consent-v2). If you choose “Accept analytics”, Google Analytics loads and sets its cookies: _ga (identifies a browser, kept for up to 2 years) and _ga_V1SG54Q4WT (keeps the session state, up to 2 years). With “Essential only”, or before you choose, Google Analytics does not load, nothing is sent to Google and no Google cookies are set. Vercel Analytics counts visits and enquiry actions without cookies. You can change your choice at any time with “Cookie settings” at the foot of every page; choosing “Essential only” removes the Google Analytics cookies.

7. Your rights

UK data protection law may give you rights to access, correct, erase, restrict or object to use of your information. You can also complain to the Information Commissioner’s Office. I will respond to a valid request within the applicable legal timeframe.

8. Contact

Email: info@sparkyben.co.uk
Phone: 07745 556868
Area: Tunbridge Wells, Kent, TN4 0FQ